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How to Troubleshoot your eSIM: A Step-by-Step Guide
How to Troubleshoot your eSIM: A Step-by-Step Guide
Fazal Shah avatar
Written by Fazal Shah
Updated over a week ago

We are living in the age of hyper-connectivity where communicating across different channels globally is a requirement. Thanks to the invention of eSIM cards, you can now experience high-speed internet while traveling to remote areas, and attend all your meetings without having to carry multiple sim cards. eSIMs are becoming a norm and it is expected that by 2025, 98% of operators around the world will offer eSIM cards.

Why you need eSIM Installation

eSIM are quite handy in this increasingly fast paced work where mobile technology is crucial. Whether you travel for work, or you are a digital nomad, and even if you are traveling for leisure, you will find that having to switch between carriers and data plans is so much easier with an eSIM card than a traditional SIM Card. Why do you need an eSIM card? So that you can stay connected no matter where the journey takes you.

Troubleshooting eSIM on an iPhone

With this increase in awareness and demand, only one thing could go wrong: technical difficulties. We have heard all your complaints about eSIMs being a hassle and we are here to tell you that they are not. Here is a simple step by step procedure to help you troubleshoot your eSIM and experience seamless connectivity as you jump on a flight to your next tropical vacation.

So, what happens if you install an eSIM on your iPhone but you don’t get to experience seamless connectivity like you hoped? Well chances are you just need some troubleshooting and your eSIM will be ready to use.

  1. A common issue that most people run into is not receiving a QR code from their carrier for the purpose of eSIM activation. In that case you can generate a new QR code by requesting it from your provider. They can also provide you alternative activation instructions if you explain to them that you are facing trouble with the QR code.

  2. Another issue that you might face is glitches in the eSIM activation process. In that case make sure you added the details correctly, and that you have access to the internet. If the issue persists, you will need to call your carrier and request assistance.

  3. If you want to see the effect of the changes you made in the Settings, you will have to restart your phone for iPhones before iOS 16.0. Often we forget to restart our iPhones, and that's why your network settings are not in effect.

Troubleshooting eSIM on Android

If you are facing issues activating your eSIM on an Android device, here are some reasons why that might be happening. As well as tips for troubleshooting eSIM on your Android device.

  1. Make sure you have roaming turned on if you are using a travel eSIM.

  2. Put your phone on flight mode and turn it off after few seconds to refresh network, it’ll help in most of the cases.

  3. A common issue that people face when activating an eSIM on their Android device is that the QR code they were provided with is not working. You can always request another code or ask for alternate activation options by contacting your carrier.

  4. Another reason why your eSIM may not have activated successfully is if you entered your details incorrectly or if you have poor internet connection. Try to find a strong internet connection and double check your information to see if that works.

  5. You may have activated your eSIM but not be able to see it because you haven’t restarted your phone afterwards. Try this tip and see if your changes are saved.

We hope this was helpful and that you successfully activated your eSIM on your iPhone or Android.

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